Return Policy

🔄 Return & Exchange Policy – Scenture

At Scenture, your satisfaction is our priority. While we take great care in packing and delivering your order, we understand that issues may arise. Here’s everything you need to know about returns and exchanges:

✅ Eligible for Return/Exchange:

We only accept returns or exchanges under the following conditions:

  • You received a wrong item (different from what you ordered).

  • Your item arrived damaged or leaked.

  • You informed us within 24 hours of receiving the parcel.

🚫 Not Eligible for Return:

  • You changed your mind or don’t like the fragrance.

  • The product has been used, unsealed, or tampered with.

  • You reported the issue after 24 hours of delivery.

📦 How to Request a Return/Exchange:

  1. Contact us on WhatsApp at [Your Number] or email at [Your Email].

  2. Provide:

    • Order number

    • Clear photos of the item and packaging

    • Description of the issue

  3. Our team will verify and guide you through the return/exchange process.

🚚 Return Pickup or Shipping:

  • In most cases, the customer will need to ship the product back to us.

  • Once received and inspected, we’ll send a replacement or issue a refund (as applicable).

🌸 Note: Perfumes are personal-use items. Please ensure you choose your fragrances carefully. We're always happy to help you pick the right one before you order!

Thank you for choosing Scenture – where luxury meets care.